{"id":31315,"date":"2016-11-30T11:48:32","date_gmt":"2016-11-30T10:48:32","guid":{"rendered":"http:\/\/redesign2016neu2.sleepandmeet.firma.cc\/?page_id=31315\/"},"modified":"2025-08-06T12:50:59","modified_gmt":"2025-08-06T10:50:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/parkinnberlinalexanderplatz.eventhotels.biz\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.21.0″ _module_preset=”default” background_image=”https:\/\/parkinnberlinalexanderplatz.eventhotels.biz\/wp-content\/uploads\/2016\/09\/ParkInnByRadissonBerlinAlexanderplatzAussenansicht2-1.jpg” background_position=”top_center” custom_margin=”|40px||40px|false|true” custom_margin_tablet=”|40px||40px|false|true” custom_margin_phone=”|0px||0px|false|true” custom_margin_last_edited=”on|tablet” custom_padding=”400px||300px||false|false” custom_padding_tablet=”200px||200px||false|false” custom_padding_phone=”150px||200px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”ef38ffde-68c4-4213-86dc-6e87ff6fc812″ width_tablet=”” width_phone=”” width_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][dsm_breadcrumbs home_icon=”||divi||400″ align=”center” items_padding=”|0px|0px|0px|false|false” _builder_version=”4.17.6″ _module_preset=”default” items_font=”Jost|300|||||||” items_text_color=”#000000″ items_font_size=”18px” items_line_height=”1.2em” home_icon_text_color=”#000000″ current_font=”Jost|300|||||||” current_text_color=”#000000″ current_font_size=”18px” current_line_height=”1.2em” items_font_size_tablet=”14px” items_font_size_phone=”” items_font_size_last_edited=”on|tablet” current_font_size_tablet=”14px” current_font_size_phone=”” current_font_size_last_edited=”on|tablet” global_colors_info=”{}”][\/dsm_breadcrumbs][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”||||||||” header_text_align=”center” header_2_font=”Jost||||||||” header_2_text_align=”center” header_2_font_size=”3vw” header_2_line_height=”1.1em” custom_margin=”||5px||false|false” custom_padding=”||||false|false” custom_padding_tablet=”” custom_padding_phone=”5px||||false|false” custom_padding_last_edited=”on|phone” header_font_size_tablet=”6vw” header_font_size_phone=”7vw” header_font_size_last_edited=”off|desktop” header_2_font_size_tablet=”3vw” header_2_font_size_phone=”6vw” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

FAQ<\/h1>\n

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Things to know about your stay at Park Inn Alexanderplatz<\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” _builder_version=”4.21.0″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#ffffff 40%|#f8f8f8 40%” custom_margin=”||75px||false|false” custom_margin_tablet=”||75px||false|false” custom_margin_phone=”||75px||false|false” custom_margin_last_edited=”on|desktop” bottom_divider_color=”#333333″ bottom_divider_height=”70px” background_last_edited=”on|phone” use_background_color_gradient_tablet=”on” use_background_color_gradient_phone=”on” background_color_gradient_stops_tablet=”#f8f8f8 100%|#ffffff 100%” background_color_gradient_stops_phone=”#f8f8f8 100%|#ffffff 100%” locked=”off” global_colors_info=”{}”][et_pb_column type=”2_3″ specialty_columns=”4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Suheadertext h2 + h3″ _builder_version=”4.21.2″ _module_preset=”default” text_font=”Noto Sans||||||||” header_font=”Noto Sans||||||||” header_2_font=”Noto Sans||||||||” header_3_font=”Noto Sans||||||||” background_position=”top_left” module_alignment=”left” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|desktop” use_border_color=”off” border_style=”solid” inline_fonts=”Noto Sans” global_colors_info=”{}”]<\/p>\n

Do you have questions about your stay at the Park Inn by Radisson Berlin Alexanderplatz?<\/h3>\n

Here you will find all answers to our faq at a glance<\/strong><\/p>\n

[\/et_pb_text][et_pb_divider show_divider=”%22%22%22%22%22on%22%22%22%22%22″ disabled_on=”on|on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”width: 33%;” hide_on_mobile=”on” global_colors_info=”{}”][\/et_pb_divider][et_pb_accordion open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#004fa3″ _builder_version=”4.27.4″ _module_preset=”default” toggle_font=”Noto Sans||||||||” toggle_font_size=”18″ toggle_line_height=”1.1em” hover_enabled=”0″ custom_css_toggle_icon=”font-size: 20px !important;” border_color_all=”#000000″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Arrival and departure” open=”on” _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Check-In: from 3:00 PM <\/strong>
Check-Out: until 12:00 PM<\/strong>
Check-in of minors is not possible at the hotel.
Early arrivals and late departures are available on request, subject to availability and for a fee.
If you arrive after 6 pm, please make sure that it is a guaranteed booking or that a credit card is on file.
Please contact the reservations department on +49 (0) 30 2389 4333.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Accessible way to the hotel” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

As an alternative option for barrier-free access to the hotel without steps, we recommend using the Q-Park underground garage. This option provides elevator access close to our main entrance. The cost for 24 hours of parking there is 24\u20ac.<\/p>\n

Directions:<\/p>\n

Q-Park Am Alexanderplatz
Alexanderplatz 2
10178 Berlin<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Booking conditions” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

All prices and cancellation conditions found on this page are subject to availability and upon request for bookings of up to 9 rooms. For bookings of 10 rooms or more, please contact our group reservations at groupreservations@parkinn-berlin.com<\/a> or call +49 (0) 30 2389 3389. Separate rates and cancellation conditions apply for group bookings.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Concierge service” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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You need theater tickets, want to arrange a taxi, reserve a table at the restaurant, or looking for valuable city tips? Our concierge service is available daily in the lobby area.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Extra beds” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Extra beds are available from the suite category onwards at a fee of EUR 40.00 per night. Meals are not included in this price and must be paid for separately.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Breakfast” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

In our Spagos Restaurant, Bar, and Lounge<\/a> on the ground floor, and our Restaurant Humboldt’s<\/a> on the first floor, we serve a balanced and diverse breakfast buffet daily. With a wide selection of cold and hot dishes, fresh fruits, and various beverage specialties, you’ll start your day full of energy. <\/p>\n

Breakfast hours: Spagos Restaurant, Bar, and Lounge<\/a> daily from 6:00 AM to 11:00 AM, and in Restaurant Humboldt’s<\/a> daily from 8:00 AM to 10:30 AM.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Pets” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Dogs up to 20kg are welcome for an extra charge of 30 EUR per room and per stay.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Internet” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Enjoy free premium high speed internet throughout the hotel!<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Location & Arrival” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Just a few meters away from public transportation and a stone’s throw from major attractions like the TV Tower and Museum Island, the Park Inn by Radisson Berlin Alexanderplatz Hotel is perfectly situated in the heart of the vibrant capital city. Whether you’re on a city trip or a business stay, our central location makes it an ideal choice. Explore more about our prime location<\/a> here.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Panorama Terrace” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

You can easily reach the panorama terrace by lift (lift area A) directly from the hotel lobby on the ground floor. You can then climb the last floors on foot. The low-priced entrance fee of only 6 euros per person (for hotel and city guests) must be paid when entering the panorama terrace.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Parking” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

You can park your car in the parking garage next to the hotel. The price per 24 hours is 24,00 EUR. Please note that a parking space cannot be reserved. However, there is usually always enough free.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Smoking ban” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Smoking is prohibited in all rooms, restaurants, and other public areas for fire safety reasons. Failure to comply with the no-smoking policy or tampering with safety-related facilities will result in a penalty. Smoking is allowed outside the hotel premises.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”City tax” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Since January 1, 2014, the city of Berlin has implemented an accommodation tax on commercial overnight stays in hotels. We are required to collect the city tax of 7.5% on the net room rate per guest upon departure and remit it to the city of Berlin. This tax is not included in the rates offered on this website and must be paid separately. For more information, please visit the official website of the city of Berlin<\/a>.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_divider show_divider=”%22%22%22%22%22on%22%22%22%22%22″ disabled_on=”on|on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”width: 33%;” hide_on_mobile=”on” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_sidebar area=”et_pb_widget_area_7″ disabled_on=”on|off|off” _builder_version=”4.21.0″ _module_preset=”default” header_font=”Noto Sans||||||||” saved_tabs=”all” global_colors_info=”{}”][\/et_pb_sidebar][\/et_pb_column][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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